WNN Support
Subscription questions, blocking problems, and everything else. WNN is made and supported by one person, and every email is read and answered by that person.
Contact support
wnnapp1@gmail.comEmail is the only support channel. Most messages are answered within 1–2 business days.
What to include
On this page
WNN blocks apps using Screen Time and Apple's Family Controls framework. This is the only way an iPhone app is permitted to hide or block other apps, which means WNN cannot block anything until you grant that permission.
If your device is managed by a school, employer, or a parent's Family Sharing account, the managing profile may prevent WNN from applying restrictions. In that case blocking will not work, and the restriction has to be lifted by whoever manages the device.
WNN subscriptions are sold and billed by Apple, so cancellation happens in your Apple Account settings rather than inside WNN. There is nothing to email us about first — you can do this yourself in under a minute, and we cannot cancel it on your behalf.
If you cannot find WNN in your subscription list, you may be signed in with a different Apple Account than the one used to subscribe. Check Settings › your name › Media & Purchases to see which account is active.
Because Apple processes every payment, all refunds are issued by Apple. We do not receive your payment and have no ability to refund it directly. Apple decides each request under its own policy.
You can also start this from your iPhone: open the confirmation email from Apple for the charge, and tap Report a Problem. Apple usually responds within 24 to 48 hours, and refunds can take a few more days to appear on your statement.
Restoring is what you do when you already pay for WNN but the app is showing the paywall — usually after reinstalling, getting a new iPhone, or updating iOS.
Your subscription should be recognised within a few seconds and the paywall should disappear.
Still stuck? Email wnnapp1@gmail.com with the date of purchase and whether you bought the monthly or yearly plan, and we will check the purchase record.
To see exactly when your trial ends, open Settings › your name › Subscriptions and tap WNN. Apple shows the renewal date there.
Moving from monthly to yearly usually takes effect straight away, and Apple credits the unused part of your current month. Moving from yearly to monthly usually takes effect at the end of the year you have paid for. Apple controls this timing and will show you what will happen before you confirm.
Almost always a permission problem. Work through these in order:
iOS revokes Family Controls access when Screen Time is turned off and on again, when a Screen Time passcode is changed, or after some system restores. Grant the permission again and re-confirm your schedule. If it happens repeatedly, check whether another Screen Time or parental-controls app is also managing restrictions on the device — two apps competing for the same system can revoke each other.
Yes, in normal use — the schedule is registered with the system and is not cancelled by restarting. But if a restart happens right as a window is opening or closing, the change can be applied late. Opening WNN once after a restart makes it re-check the schedule immediately.
Deleting the app removes its restrictions, which is required by Apple — no app is allowed to make itself undeletable. WNN is built as a commitment device, not a cage. It is meant to hold when you are tired or distracted, not when you are determined to break it.
Use the escape hatch in the app. It ends the current window deliberately rather than silently, and the app records it — so the choice stays visible to you instead of disappearing. There is no hidden way out, and no penalty for using it when you genuinely need to.
Major iOS updates sometimes clear Family Controls authorisation. Open WNN, grant Screen Time access again when prompted, and confirm your schedule is still active. If your app selection was cleared, reselect the apps you want blocked.
Yes. Pick a different mode at any time from the modes screen. Changing modes replaces the active schedule, and any windows currently running end when the new schedule takes over.
The Career, Student, and Athlete schedules are researched starting points, not rules. Edit any window inside the mode, or switch to Custom and build the day exactly as it is.
Only to read events on your device so schedules can work around what is already booked. It is optional, it stays on the device, and WNN never uploads calendar data. You can refuse it and use WNN normally, or turn it off later at Settings › WNN › Calendars.
Healthy mode is free forever, with no trial and no subscription. Career, Student, Athlete, and Custom modes require a subscription after the 7-day trial.
Force quit WNN and reopen it so the widget re-reads the schedule. If the time is still wrong, check that the device clock is set to update automatically at Settings › General › Date & Time.
Cancelling within 24 hours of a renewal is usually too late — Apple has already begun processing it. Confirm the cancellation went through under Settings › your name › Subscriptions, then request a refund at reportaproblem.apple.com.
Tap Restore Purchases, following the steps in Restore purchases. If it does not clear, force quit WNN, check your internet connection, and try again. If it still shows, email us with your purchase date.
Prices are shown in US dollars. Apple converts to your local currency and adds any tax that applies where you live, so the final amount can differ. The exact price for your region is shown on the paywall before you confirm.
Apple issues all receipts. Find them at reportaproblem.apple.com or in the emailed receipts from Apple. We do not have access to your payment details and cannot produce an invoice.
WNN has no accounts and no sign-up. Your schedules, app selections, streaks, and settings live on your iPhone and are not uploaded to us. Because we never collect them, there is no account for us to delete on request.
Deleting WNN from your iPhone removes its data from the device and lifts any restrictions it had applied. If you want to keep the app but clear its history, use the reset option in the app's settings.
Deleting the app does not cancel your subscription. Cancel separately using the steps in Cancel a subscription.
The full detail — including what our subscription provider receives and your rights under the CCPA and GDPR — is in the privacy policy.
Email wnnapp1@gmail.com. For bugs, the fastest fix comes from a message that includes your iPhone model, iOS version, WNN version, the mode you were using, and the steps that led to the problem. A screenshot or screen recording helps more than any description.
Feature requests are genuinely welcome, and several things in the app exist because someone wrote in. There is no promise that a request will be built, but every one is read.
For anything about billing that Apple could not resolve, include the purchase date and the plan you are on.